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Data Deletion

Data Deletion

Last updated: 2 October 2026

This page explains what data SIPESAN stores from the Meta accounts (Instagram, Facebook, WhatsApp) you connect, and how to request that this data be deleted. It complements our Privacy Policy and is the official address registered as the Data Deletion Instructions URL for the Meta app operated by PT Tri Sahridaya Teknologi.

1. Data we store when a Meta account is connected

When a business admin connects an Instagram professional account (or a WhatsApp Business account) to SIPESAN, we store:

  • Business account identifiers: account ID, username, display name, and profile picture.
  • The access token issued by Meta, stored encrypted and used only to read and reply to messages on behalf of that business.
  • Inbound and outbound messages (text, attachments, stickers, reactions) with their timestamps and delivered/read status.
  • Identifiers of the customers who message the business: the app-scoped user ID, username, display name, and profile picture provided by Meta.

We do not store your Instagram/Facebook/WhatsApp password. We do not store followers, posts, or any data outside the messaging conversation.

2. Who can request deletion

  • Businesses (tenants) using SIPESAN — the owner of the connected Instagram/WhatsApp account.
  • End customers — Instagram/WhatsApp users who have messaged such a business. In this relationship the business is your Data Controller and SIPESAN is the Processor; we still accept and help process your request.

3. How to request deletion

A. For businesses: disconnect, then send the request

  1. Sign in to SIPESAN as a business admin.
  2. Open the Instagram Channels menu (or the relevant WhatsApp channel), select the channel, and click Disconnect. The access token is revoked immediately and SIPESAN stops receiving or sending messages for that account.
  3. Email support@sipesan.com with the subject "Data Deletion Request" and include: the business name, the connected Instagram username / WhatsApp number, and the admin email registered in SIPESAN.
  4. We reply with a confirmation number and notify you when the deletion is complete.

You can also revoke the app's access from Meta's side: in the Instagram app go to Settings → Website permissions / Apps and websites, choose the Sahridaya app, and Remove. Revoking stops our access, but data already stored must still be requested for deletion via step 3.

B. For end customers

  1. First contact the business you messaged; they can delete your conversation history from within SIPESAN.
  2. To contact us directly, email support@sipesan.com with the subject "Data Deletion Request", stating your Instagram username or WhatsApp number and the business you messaged. We will verify your identity (for example by asking you to send a short code from that account) before processing.

4. What is deleted and how long it takes

Data Action Deadline
Meta access token Revoked and deleted Immediately when the channel is disconnected
Account and profile identifiers Deleted Within 30 days of the verified request
Message history and attachments Deleted from active systems Within 30 days of the verified request
Backup copies Expire automatically with backup rotation Within 30 days after deletion from active systems

We acknowledge every request within 3 working days and confirm once deletion is complete. Data we must retain under legal obligations (for example billing and bookkeeping records) is excluded and is explicitly listed in the confirmation.

5. Contact

PT Tri Sahridaya Teknologi Email: support@sipesan.com Menara Tendean Lantai 11 Unit 28, Jl. Kapten Tendean No. 20C Kec. Mampang Prapatan, Kota Jakarta Selatan Daerah Khusus Ibukota Jakarta 12710